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The Help section in the org sidebar lets you reach the slipway team from inside the app. Open a support request or bug report and replies arrive as a live chat thread — no email, no leaving slipway. It’s available to every member, and you only see your own conversations.

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Filing a request

  1. Click New request.
  2. Pick Support (a question, or help using slipway) or Bug report (something’s broken).
  3. Add a subject and details, then Submit.
You land in the conversation thread; when the team replies, it appears in real time. Each request stays in your list with its status, so the Help page doubles as your ticket history. For a feature idea, file it as a Support request.