Help and support - slipway

The Help section in the organization sidebar opens a support request or bug report, and replies arrive as a live chat thread. It is available to every member, and you see only your own conversations.

Filing a request

Select New request.
Choose Support for a question or help using slipway, or Bug report for something broken.
Add a subject and details, then Submit.

You land in the conversation thread, and a reply from the team appears in real time. Each request stays in your list with its status, so the Help page doubles as your ticket history. File a feature idea as a Support request.

Before you file

For a failed deploy, Troubleshooting covers the common causes and the exact errors they produce. Including the deployment’s id in your request lets the team open the same logs and events you are looking at.