> ## Documentation Index
> Fetch the complete documentation index at: https://docs.slipway.sh/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and support

> Reach the slipway team from inside the console.

The **Help** section in the organization sidebar opens a support request or bug report, and
replies arrive as a live chat thread. It is available to every member, and you see only your
own conversations.

## Filing a request

1. Select **New request**.
2. Choose **Support** for a question or help using slipway, or **Bug report** for something
   broken.
3. Add a subject and details, then **Submit**.

You land in the conversation thread, and a reply from the team appears in real time.

Each request stays in your list with its status, so the Help page doubles as your ticket
history. File a feature idea as a **Support** request.

## Before you file

For a failed deploy, [Troubleshooting](/deploys/troubleshooting) covers the common causes and
the exact errors they produce. Including the deployment's id in your request lets the team
open the same logs and events you are looking at.


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